**Refund and Return Policy for Dunnock Brand**
At Dunnock, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward Refund and Return Policy to ensure a hassle-free shopping experience.
**1. Eligibility for Returns**
– You may initiate a return within 8 days of receiving your order.
– To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags attached.
– Items that do not meet these criteria will not be accepted for return.
**2. Items Excluded from Returns**
The following items are not eligible for return:
– Items marked as “Final Sale” or “Non-Returnable.”
– Accessories such as Belts, Hats, and Undergarments (for hygiene reasons).
**3. Initiate a Return**
To initiate a return, please follow these steps:
– Contact our customer service team at [contact information] to request a Return Authorization (RA) number.
– Clearly mark the RA number on the outside of the package.
– Pack the items securely in their original packaging or a suitable alternative.
**4. Return Shipping**
– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
– We recommend using a trackable shipping method to ensure the safe return of your package.
**5. Refund Process**
– Once we receive your returned items and inspect them for eligibility, we will process your refund.
– Refunds will be issued to the original method of payment within 5-7 business days of receiving the returned items.
– Original shipping charges are non-refundable unless the return is due to an error on our part.
**6. Exchange Policy**
– If you wish to exchange an item for a different size, colour, or style, please follow the return process as outlined above.
– Once we receive your returned item, we will process a new order for the desired exchange item.
– Exchanges are subject to availability.
**7. Damaged or Defective Items**
– If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
– We will arrange for a replacement or issue a full refund, including return shipping costs.
**8. Cancellation of Orders**
– Orders can be cancelled within 24 hours of purchase.
– To cancel an order, please contact us immediately at [contact information].
– Once an order has been processed and shipped, it cannot be cancelled.
**9. Store Credit Option**
– Instead of a refund, you may choose to receive store credit for the returned items.
– Store credit will be issued in the form of a digital voucher, valid for future purchases on our website.
**10. Contact Us**
If you have any questions, concerns, or need assistance with your return, please reach out to our customer service team at [contact information].
**11. Changes to Refund and Return Policy**
Dunnock reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase with Dunnock, you agree to adhere to the terms and conditions outlined in this Refund and Return Policy. We appreciate your trust in Dunnock for your fashion needs.
Know about return & exchange policy
Items purchased from Dunnock are eligible for return/exchange, if returned within 8 days of delivery.
Free Exchanges
We accept exchanges free of cost. This means you won’t be charged extra to exchange the product(s). It’s on us! We want your experience to be hassle-free.
Easy Returns
For Prepaid Orders – The full amount is refunded into your initial payment mode (bank account, credit card, etc.)
For Cash On Delivery : A refund will be initiated to the bank account that is provided by you at the time of raising a return.
Exchange For Something Else?
In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference; if it’s less, the same can be refunded to you as a gift card.
